We only accept order cancellations before the product ships.
return the goods
The customer has the right to request a return within 30 days of receipt of the item.
Please contact customer service for the return address closest to you.
If you need to return an item, please message us at Customer Service detailing the problem you are having with the item.
To qualify for a full return, items must be in the same condition and in the same original packaging as received.
Our customer service team will follow up with the return label and ship the product back to our warehouse.
Our warehouse address is: No. 32, Xibin Road, Xinglin Street, Jimei District, Xiamen City, Fujian Province, China. Zip code: 361021 Tel: +86 15860734501
After the goods arrive at the warehouse, the relevant person in charge will evaluate the condition of the products, and according to the evaluation results, take full refund, coupons, product reshipment or rejection to solve the problem. return.
When the evaluation is complete, a notification email will be sent to the email address you used to register your YAMANMAN1 account.
Please do not return items to the manufacturer or return items to the warehouse without a shipping label provided by our customer service team.
Once your returned item has been received and evaluated, a notification email will be sent to the email address you used to register your YAMANMAN1 account.
Afterwards, if eligible, the refund will be processed and automatically credited to your original form of payment within 3 to 5 business days.
We will also notify you of approval or denial of the refund.
Late or Lost Refunds
In the event of a delayed or lost refund, please contact the payment provider company of the payment method used for the purchase. Payment providers may take longer to process refunds.
If you have any questions, please feel free to contact our customer support for further assistance.